PHI-Safe Review Reply Generator for Dental & Med-Spa Practices
Paste a patient review, get a warm reply that doesn't confirm treatment, diagnosis, or that this person is your patient at all — checked before you post. Works for any business; built for the ones where a careless public reply is expensive.
How it works
Replying is the easy half. Mores also helps you earn the reviews in the first place.
Get more 5-star reviews. Never miss a reply.
This free tool drafts replies. Mores does the higher-value job too: it asks every customer for a review after their visit, and keeps every response on-brand and approved by you.
Offered in the United States and Canada. Mores and these free tools are not offered to, and are not directed at, users in the European Union, the European Economic Area, or Switzerland. See section 15 of our Terms.
The reply this tool produces is generated by an AI model. Read it, edit it, and make it yours before you publish it anywhere — once you post it, it is your business speaking, not ours.
Built for practices that can't afford a careless reply
A dental or med-spa reply has a second audience your restaurant neighbour doesn't have: everyone who now knows this person is your patient. Every draft is checked for the details that turn a friendly thank-you into a disclosure.
Treatment and diagnosis details
Phrases like "your treatment plan", "your procedure", "your prescription", "diagnosed you with", or a reference to test results, imaging, or medical records get flagged before you publish. Confirming any of it in public is a disclosure, even when the patient mentioned it first in their own review.
Patient-identifying phrasing
Replies that confirm someone is a patient, name a provider they saw, or restate specifics from their visit are rewritten into a warm answer that thanks them without acknowledging the clinical relationship.
The things Google rejects anyway
Phone numbers, email addresses, links, discount offers, and anything that asks a patient to change or remove their rating. Google moderates review replies and rejects these — a rejected reply looks answered to you and blank to everyone else.
To be explicit: this helps you avoid posting PHI. It is not HIPAA compliance, and Mores does not sign Business Associate Agreements. Don't store patient records here.
Questions practices actually ask
- Is this HIPAA compliant?
- No, and be sceptical of any free tool that says it is. Mores does not sign Business Associate Agreements and this tool is not a place to store patient data. What it does is help you avoid posting protected health information: it flags treatment, diagnosis, prescription, medical-record, and patient-identifying language in the draft so you catch it before it goes public. Your compliance obligations stay yours.
- Should I paste a patient's full review into this tool?
- Paste only what you would already treat as public. The review text is public on Google or Yelp the moment the patient posts it, so pasting it here does not expose anything new. Do not add chart notes, appointment details, or anything from your practice-management system — the tool does not need them and should not receive them.
- Can I reply to a negative review from a patient at all?
- Yes, but carefully. The safe pattern is to thank them, express that you take the concern seriously, and move the conversation offline — without confirming they are a patient or referencing anything clinical. That is exactly the shape of reply this tool produces for low-star reviews, and the moderation check flags drafts that drift into specifics.
- Does this work for businesses that aren't in healthcare?
- It works for any business — restaurants, contractors, salons, law firms, veterinary clinics. The tone options and moderation checks apply everywhere. We lead with dental and med-spa because that is where a careless public reply is most expensive.
- Is it really free?
- Yes, and there is no login. The limit is 5 drafts an hour and 20 a day per IP address — that is the actual server-side cap, not a nudge, and it exists because every draft costs us a model call. If you want it for every review as it lands, with Google sync, brand-voice training, one-click approval, and moderation scoring on every draft, that is the paid product.